Learning objectives
- Prévenir les impayés
- Optimiser le recouvrement
- Gérer les contentieux
- Améliorer les relations clients
Training program
- Scoring de risque
- Recouvrement prédictif
- Gestion automatisée des contentieux
- Négociation assistée
- Relation client préservée
Who is this training for?
- African business leaders and executives
- Operational and functional managers
- Consultants and independent professionals
- Anyone in career transition or seeking upskilling
Teaching method
- Practical cases drawn from real-world situations in Africa
- Application exercises and role-playing
- Personalized support by field experts
- Comprehensive learning materials provided to each participant